Frequently Asked Questions
We do not have a phone number that you can ring. We are very active on our Facebook Messages so if you need to message us then please do so through there!

Are bookings essential?

If you do not book online unfortunately we cannot guarantee that there will be an appointment available. If you decide to walk-in, there may be an available booking, however we would advise against this as it is likely that we would not be able to provide your group with an escape room experience.

Do you accept extra people if a booking has already been made? Do we need to email?

If the room has not reached its capacity, then absolutely! You do not need to email us to check. We will adjust the payment when you arrive.

I have booked an escape room experience, but one of my team have backed out. What do I do?

As long as there is still a minimum of 3 people booked then no need to stress! We won’t charge you for the team member who can no longer make it. You do not need to email us to notify us. If your booking is changed to under the minimum of 2 or 3 people depending on the room, then you must email us and reschedule at least 48 hours prior to the booking date. Failure to do so within the 48 hours will result in a loss of the deposit.

Can I get a refund if my team can no longer make it?

The deposit that you pay when you book is non-refundable. If you are unsure of final numbers, we suggest booking a 3-player game and pay for any extra players on the day. Bookings may be rescheduled up to 48 hours prior to your booking date, at the discretion of management. If you fail to notify us 48 hours prior to your booking, you will not be eligible for rescheduling.

What is an Escape Room?

An escape game is a real-life experience where participants are locked in a room and must use elements of the room, the group’s collective knowledge, and wits to discover clues, solve puzzles and escape within a set amount of time.
No of course not! We have designated emergency doors in every room that always remain unlocked.
The whole experience will take around 90 minutes. The first 15 minutes will consist of getting organised with a team briefing. Then, when you enter the room, you will have 60 minutes in order for your group to escape! After the experience, allow another 15 minutes for a photo, team debrief and drink at the bar!
The only thing you need to bring is your A-game if you want to escape!

Is there an age limit?

Both our Saw and Hangover rooms contain mature themes which means that they are rated MA15+. Children younger than 15 are more than welcome to participate as long as they are accompanied by an adult. Our Code RED and Da Vinci rooms are 13+ and children younger than this are welcome to participate with an adult. Children 5 and under can play free!
The Saw and Da Vinci rooms are 2-6 participants, although do we recommend 4 people for the best experience. The Hangover and Code RED rooms can cater from 3-7 people but we recommend 5 people.

Where are ESC Rooms located?

We are located at 39 Manton street Hindmarsh, opposite Coopers Stadium!

What is the best way to get there?

There is free parking all along Manton Street if you wish to drive to us! Alternatively you could catch either the Grange or Outer Harbour train line to Bowden or catch the tram service to Adelaide Entertainment Centre and we are just a short 5 min walk away!
Of course! We have four different rooms to try so once you've finished up with one, you are more than welcome to try our other ones! You will need to book online ahead though ☺️
The Hangover is our wheelchair accessible room! Please email for further inquiry about our other rooms. We have an entrance at the back for wheelchair arrivals due to there being a step at our front entrance- so please email us ahead of time if you are coming in!!