FAQ

What is the minimum and maximum size for a group?

The minimum for all rooms is 3 and maximum is 6 for our Saw and 7 for our Hangover and Spy rooms.

Is there an age limit for ESC Rooms?

Both our Saw and Hangover rooms have mature themes which means that it is a requirement that all participants must be 15+. We also recommend that participants for our spy room are 13+, however all rooms must have an accompanying adult to supervise.

Where are ESC Rooms located?

We are located at 39 Manton street Hindmarsh, opposite Coopers Stadium!

What is the best way to get there?

There is available parking all along Manton Street if you wish to drive to us! Alternatively you could catch either the Grange or Outer Harbour train line to Bowden or catch the tram service to Adelaide Entertainment Centre and we are just a short walk away!

Am I trapped in the room?

No of course not! We have designated emergency doors in every room that always remain open.

Do you accept extra people if a booking has already been made?

If the room has not reached its capacity, then absolutely! We advise emailing prior to the booking and letting us know so we can create the best experience possible for you.

Do I need to bring or wear anything in particular?

Whether your celebrating a special event or are just enjoying an outing with friends, wear anything that you feel comfortable in! There are no physical challenges in our rooms so anything from high heels to a pair of thongs will be just fine!

Are bookings essential?

Bookings are advised, but not essential. We do take walk ins but cannot guarantee that the room will be available.

I have booked an escape room experience, but one of my team have backed out. What do I do?

As long as there is still a minimum of 3 people booked then no need to stress! We won’t charge you for the team member who can no longer make it. We highly recommend emailing us if the size of your booking changes. If your booking is changed to under the minimum of 3, we suggest emailing us and rescheduling at least 72 hours prior to the booking date.

Can I get a refund if my team can no longer make it?

The 30% deposit that you pay when you book is non-refundable. If you are unsure of final numbers, we suggest booking a 3-player game and pay for any extra players on the day. Please email us to let us know of any changes in booking sizes.

Booking may be rescheduled up to 72 hours prior to your booking date, at the discretion of management. If you fail to notify us 72 hours prior to your booking, you will not be eligible for rescheduling.

What if I don’t have a PayPal account? How can I pay?

No stress if you don’t have a PayPal account! On the payment page, click ‘Proceed to PayPal’ and it will then direct you to a PayPal page where you can either log in and pay through there or pay with your card as a guest. Click the second option and you can check out as a guest – easy!